Privacy policy


This Privacy Policy applies to all personal information of consumers collected or used by YouniQ BVBA, with registered office at KMO-zone Molenheide 4011, 3520 Zonhoven, Belgium, registered in the Register of Legal Entities under enterprise number 0677.813.927 (RLE Antwerp, Hasselt section) (hereinafter referred to as “we/us”) and our affiliates. This includes personal information for commercial use of websites owned by us as well as offline collection of personal data for commercial use by us. We are the controller for the data processing in the context of the website and any (mobile) applications in accordance with the applicable laws relating to the processing of personal data, including the Personal Data Protection Act and as from 25 May 2018, the General Data Protection Act.

Upon your first visit to the website or (mobile) application, you will be asked to confirm that you have taken note of this Privacy Policy and to accept its content. If any significant changes are made to the Privacy Policy, you will be asked to confirm again that you have taken note of this Privacy Policy and that you accept its content.

For your convenience and to improve the use of the website, links may occasionally be posted to websites owned and managed by third parties. Via these links you leave our website and services and these links are beyond our control. The websites to which you are referred to through the link have their own separate terms and conditions, as well as their own privacy policy. We are not responsible and cannot be held liable for the content and activities of these websites. If you visit these websites or provide you with access to it, this is entirely at your own risk.


Sharing your personal information enables us to offer you a number of benefits. It will be simpler and easier for you to:

  • Sign up to receive all benefits you are entitled to;
  • Ask for information specifically focused on your interests;
  • Participate in online communities;
  • Receive personal messages and special offers that are relevant to you;
  • Participate in any loyalty program which we may set up;
  • Save time by saving your preferences.

You can share your personal information with us by registering on our website.


We may collect personal data relating to your use or purchase of our products and services. Such personal data can be obtained as follows:

  • Registering or filling out forms on our website. This includes information that you can provide if you request additional information about our products and services or sign up to receive our e-mail newsletters, loyalty program or vouchers;
  • Completing a profile on the website;
  • Buying a product or service from us;
  • Request information or assistance from us;
  • Participating in or responding to consumer surveys or requests for consumer opinions, interests and preferences regarding our products and services;
  • Participation in consumer price questions and other promotional actions;

Use of other website functionalities that may be offered from time to time and may require such information to use that functionality. We may also collect information that does not constitute personal data, including but not limited to the frequency of user visits to the website, the routes through which users access the website and use any hyperlinks present on the website. We or our service organizations and intermediaries may process and use this joint data for various purposes, including but not limited to analysis of this data for trends and statistics, website development or planning and evaluation of marketing initiatives. This information is collected by means of certain tools and methods, such as retrieving your IP address or using cookies, and is stored, used and disclosed in a bundled form, unless otherwise noted.


We would like to get to know you better so we can better serve you. But it is up to you to decide if you want this kind of service. We will only exchange information with third parties if we sell a product or offer you a service in a joint marketing effort with other companies. In such a case, your personal information will be exchanged with these companies. Please note that these companies often have their own privacy policies that apply to the way they use your personal information. This privacy policy may sometimes differ from our Privacy Policy. We may use external companies to process your purchase or request or to process your personal information. We require these companies to protect your personal data adequately and not to use your information for other purposes not approved by us.

We will disclose personal information if required by law. We will not sell or provide third parties with your personal information with permission to use your personal information for their own purposes. We will not share personal financial information you provided (such as credit card information) with other parties unless it is necessary to process your order, process our invoice or prevent or counter fraud.


On our website and our (mobile) applications, different technologies can be used to make them more user-friendly, effective and secure. Such technologies may result in information being collected automatically by us or by third parties on our behalf. This information generally does not contain personal information about the user. Our website and (mobile) applications sometimes make use of so-called cookies. These are mostly small text files stored by your web browser on the hard drive of your computer or mobile device.

Cookies enable us to recognize your computer or (mobile) device at your next visit without having to disturbing you with re-registering. Cookies help to make our website or (mobile) application more user-friendly, effective, and safer. The cookies we usually use are so-called "session cookies", which are automatically deleted at the end of the visit to the website. By default, browsers allow the use of cookies, but this feature can also be disabled. This will, however, result in some services being not available or only partially available. It is also possible to manually delete cookies after use via the web browser.

You expressly consent to the processing of non-essential cookies as described in this Privacy Policy


In addition to the data that is automatically collected, we also process personal information provided by you to us. This includes, but is not limited to:

  • Your contact information, including your first and last name, billing or delivery address, email address and your phone number;
  • If you have created an online profile, the preferences and interests stored in this profile;
  • If you contacted customer service, the details of this contact and contact history;
  • If you have signed up for our loyalty program, your contact information.

All of these data are characterized by the fact that you provided this information yourself. We use this information for the purposes described in this Privacy Policy. You may always change your personal information.


We will use the information we collected about you to improve your user experience and to inform you about the offers on our products and services. If you provided us with personal information regarding an offer, an event, a mobile application, etc., we may send you emails or other messages related to the service you requested. In the event you contact our customer service, we will use your personal information (including your contact history) to enable our customer service to process your request