1.1. YouniQ is a truly unique machine shop. We believe our core business is not machining, it's software. The machines just translate our code to tangible parts. By focusing on process software, we can give you the best experience in ordering your designs. YouniQ offers the service of making your unique design tangible with a unique customer service.
1.2. The following terms and conditions shall apply to all services and sales by YouniQ BVBA, with registered office at KMO-zone Molenheide 4011, 3520 Zonhoven, Belgium, registered in the Register of Legal Entities under enterprise number 0677.813.927 (RLE Antwerp, Hasselt section) (hereinafter referred to as “we/us”), to a natural person or legal entity (hereinafter referred to as “you”). Regardless of whether you legally qualify as a consumer or as a business, we go way beyond our legal obligations and treat each customer as king!
2 Ordering process
2.1. The ordering process runs as follows: you can upload the design you would like to be reproduced by us on our online platform. You are free to choose the material, size, amount, etc. of the model. Our software system will automatically analyze your design (volume, complexity, features etc.) and based on that analysis we will present you a dynamic offer, including price and lead times.
2.2. At the moment we present you the offer, you still have the possibility to modify your preferences (for example by changing the material, the size, the amount, etc.). Due to your modifications, our offer may change. When you are certain that the offer fully corresponds to your preferences, you can accept our offer.
2.3. Our proposed offer shall be valid for fourteen days. After this period, you may apply for a new offer, which we will gladly make. Be aware that any new offer (including reorders) may differ from previous offers, even if the characteristics of your order are equal or similar to previous orders.
2.4. When you accept our offer, we will send you an e-mail confirming the order and its details. The agreement between us will enter into force only by our confirmation of your order.
3 Price and Payment
3.1. The price is as provided in the offer and is expressed in euro. The price displayed on the offer contains the full cost for the services rendered by us, the manufacturing of the product [and the transportation to the place of delivery requested by you]. The price in the offer does not automatically include insurance, which is optional. The additional cost for an insurance is also shown in our offer.
3.2. By accepting our offer, you agree to make the online payment as soon as possible in accordance with the payment solutions offered on our website. We only start our service from the moment we receive your payment and this moment is also the starting point of the delivery period.
4 Right of withdrawal
4.1. You have a right to withdraw your acceptance of our offer, and thus to cancel our agreement, free of charge, within a period of fourteen days after accepting the offer. If you want to exercise your right of withdrawal, you need to notify us by filling out this form as soon as possible, and in each case before the end of the 14-day period.
5.1. The average time required to produce your order is about five working days. This is a preliminary indication and is not binding on us. The actual delivery time will depend on a number of circumstances which we cannot control (for example the delivery service, scarcity of raw materials, etc.). But trust us, we go out of our way to get your YouniQ product to you as soon as possible.
5.2. As soon as your order is ready, we will be happy to send you the products in conformity with the option you chose in the offer: normal, fast or urgent delivery. When you choose an option, you will see the indicative delivery period.
5.3. The risk of loss and/or damage with regard to the products shall be transferred to you at the moment the products leave our premises. We use discretion in selecting a reputable carrier and appropriate means of delivery, but – to be clear - the risks during transport are borne by you. You can take out an optional insurance to cover this risk (in accordance with the terms of the insurance policy: https://support.sendcloud.com/english/financial/sendcloud-insurance-terms-conditions )
6 Inspection and returns
6.1. Upon delivery of the product(s), we expect that you carefully inspect your product(s): check if the received amounts correspond with the ordered amounts and if the goods are in conformity with the order. Complaints concerning quantities, non-conformity or the condition of the delivered goods must reach us in writing (by letter, e-mail,…) within 14 days after your receipt of the product(s).
6.2. When the amount of products you received is less than the amount you ordered, you can choose whether you want us to manufacture the missing products or you can choose to cancel the part of the order relating to the missing products, in which case we will refund the price you paid for the missing products.
6.3. In case of a non-conformity between the product and the offer, we will take the goods back and pay your money back. Be aware that minor deviations between the product and the offer are permissible, in conformity with the general tolerances stipulated in ISO 2768-1 and ISO 2768-2 and be aware of Annex A, clause A.4 which states that the tolerance the function allows is often greater than the general tolerance. The function of the part is, therefore, not always impaired when the general tolerance is (occasionally) exceeded at any feature of the work piece. Exceeding the general tolerance should lead to a rejection of the work piece only if the function is impaired.
7 Intellectual property and confidentiality
7.1. We understand that you cherish your personal designs. Be assured: any intellectual property rights, registered or not, with regard to your personal designs remain with you.
7.2. We shall not pass your design on to third parties without your prior written consent.
7.3. Note that you can tick a box on the (online) offer by which you can receive (or “earn”, for example with a social media game) a reduction of the total price, whereby, by ticking that box, you agree that we can take and use pictures of your complete project (including your design and the tangible parts) for advertising and social media purposes. Your participation in such action implies your consent to our use of these pictures.
8 Warranty and circumstances beyond our reasonble control
8.1. We warrant that the products shall substantially meet the features of the ordered model, within the limitations of the current technology (in particular the machinery and the software programs). You will understand that we cannot give any warranty with regard to your intended use of the products.
8.2. We will make every effort to perform our obligations under these terms. However, we are not liable in case of force majeure. Force majeure means any circumstance beyond our control, including, for example, transport failure, strikes, terrorist acts, war, supplier/transport issues, governmental or regulatory action and natural disasters. In the event of a delay caused by force majeure, we will perform our obligations as soon as reasonably possible.
8.3. We trust that you will not need to claim our liability. However, by accepting our terms and conditions you agree that our liability will in any event be capped at the price you paid for the products. We are not liable for consequential losses (e.g. loss of income), indirect or contingent losses.
9 Applicable law and competent courts
9.1. Our agreement is subject to Belgian laws, with the exclusion of the Vienna Sales Convention.
9.2 In the event of a dispute between us in connection with this agreement, the courts of Antwerp, Hasselt section, Belgium, will have exclusive competence.